Refund policy

Returns, Exchanges & Right of Withdrawal

KINGBAG wants you to be fully satisfied with your order. For eligible orders placed through our European store, you may request a regular return or exchange within 30 days of delivery under our commercial return policy.

This 30-day return period is offered in addition to your statutory consumer rights and does not limit any rights you may have under applicable law, including your statutory right of withdrawal.

How to Start a Return, Exchange, or Withdrawal Request

To start a return or exercise your right of withdrawal, please use our online Returns / Withdrawal Request form:

Start here: Returns / Withdrawal Request

The form will ask for your name, email address, order number, and the details of your request. After submitting the form, you will receive a confirmation email.

For exchanges, or if you prefer to contact us directly, you may email us at info@kingbag.eu.

If you contact us by email, please include your order number, the item you would like to return or exchange, and the reason for your request. If you are exercising your statutory right of withdrawal, you do not need to provide a reason.

Please do not send your item back before receiving return instructions from us.

Statutory Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving any reason.

To exercise your right of withdrawal, you must inform us of your decision to withdraw before the 14-day withdrawal period has expired. You may do this by using our Returns / Withdrawal Request form or by sending us a clear statement by email at info@kingbag.eu.

After informing us of your decision to withdraw, you must return the item without undue delay and no later than 14 days from the day you informed us of your withdrawal.

You may use the model withdrawal form below, but it is not required.

Model Withdrawal Form

To: KINGBAG
Email: info@kingbag.eu

I hereby give notice that I withdraw from my contract of sale for the following goods:

Order number:
Ordered on / received on:
Customer name:
Customer address:
Customer email:
Date:

Condition of Returned Items

To be eligible for a regular return or exchange under our 30-day commercial return policy, items must be unused, in the same condition as received, and returned with all original packaging, accessories, and parts, when applicable.

For statutory withdrawal requests, you may inspect the product as reasonably necessary to check its condition, features, and functionality. However, if the item has been used or handled beyond what is necessary for this inspection, you may be responsible for any loss in value, where permitted by applicable law.

A receipt or proof of purchase is required.

Product Issues or Defects

If your KINGBAG arrives with a defect, damage, or functionality issue, including an issue with the wheels, frame, or retractable mechanism, please contact us directly at info@kingbag.eu as soon as possible.

Please do not force the mechanism, attempt to disassemble the product, use tools, or try to repair or adjust the issue yourself before contacting us. Attempting to force or repair the product may cause further damage and may make it more difficult for us to assess the original issue.

We will work with you to understand the issue and determine the best solution. To help us review the problem, we may ask you to provide your order information along with photos and/or videos showing the issue.

If the issue is confirmed to be due to a product defect or an error on our part, we will provide the appropriate next steps in accordance with applicable law, at no cost to you. Depending on the situation, this may include troubleshooting support, a replacement part, a replacement item, a repair solution, or another suitable solution.

Your statutory rights in relation to faulty or defective goods remain unaffected.

Exchanges

For exchanges, you may request a replacement item, subject to availability.

If the requested replacement item is not available, we will offer another suitable solution, such as a refund or another available product option.

For regular exchanges that are not due to a product defect or an error on our part, additional shipping fees may apply to send the replacement item. Any additional shipping cost will be confirmed before the exchange is processed.

Return Shipping

For regular returns, exchanges, and withdrawal requests, customers are responsible for the cost of return shipping, unless the return is due to a confirmed product defect or an error on our part.

If KINGBAG provides a prepaid return shipping label for a regular return, exchange, or withdrawal request, the cost of the return label may be deducted from your refund, where permitted by applicable law.

Return shipping costs do not apply when the return or exchange is due to a confirmed product defect or an error on our part.

For regular returns and exchanges under our 30-day commercial return policy, original shipping fees and return shipping costs are non-refundable, unless the return is due to a confirmed product defect or an error on our part.

For statutory withdrawal requests, return shipping costs remain the customer’s responsibility, unless we have agreed to cover them or are required to cover them under applicable law.

Non-Returnable Items

The following items are not eligible for regular return or exchange under our 30-day return policy:

• Items returned after the 30-day return period, unless you are exercising rights available under applicable law
• Custom or personalized items, including products made or modified according to the customer’s specific request, unless the item is defective or there was an error on our part
• Items that are used, damaged, missing parts, or not in their original condition for reasons not due to our error

This section does not limit any statutory rights you may have under applicable law, including your statutory right of withdrawal or your rights in relation to faulty or defective goods.

Refunds

Once your return is received, we will inspect the item and notify you by email that we have received it. We will also notify you whether the return meets the applicable conditions and whether any deduction applies.

For regular returns under our 30-day commercial return policy, if the returned item is unused, in the same condition as received, and returned with all original packaging, accessories, and parts, your refund will be processed to your original payment method after approval.

If the returned item is used, damaged, missing parts, or not in its original condition for reasons not due to our error, the refund may be reduced or the return may not be approved under our 30-day commercial return policy.

For statutory withdrawal requests, we will reimburse eligible payments without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. However, where permitted by applicable law, we may wait to process the refund until we have received the returned item or until you have provided proof that the item has been sent back.

For statutory withdrawal requests, if the item has been used or handled beyond what is necessary to check its condition, features, and functionality, the refund may be reduced to reflect any loss in value, where permitted by applicable law.

For statutory withdrawal requests, we will reimburse the cost of standard original delivery as required by applicable consumer law. Additional delivery costs, such as express shipping or another delivery method more expensive than our standard delivery option, may not be reimbursed.

Approved refunds are processed to the original payment method. Processing times may vary depending on your bank or payment provider.

If you have any questions about your refund, return, exchange, or this policy, please contact us at info@kingbag.eu.

For information about shipping costs, delivery times, and delivery-related questions, please review our Shipping Policy.