Terms of service

Overview

These Terms and Conditions apply to the use of the KINGBAG Europe online store and to orders placed through this website.

Throughout these Terms, “KINGBAG,” “we,” “us,” and “our” refer to Hi-Pro Europe GmbH, trading as KINGBAG Europe.

By using this website or placing an order, you agree to these Terms and Conditions, together with any policies referenced on this website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, you should not use this website or place an order through our store.

Seller Information

Seller: Hi-Pro Europe GmbH
Trading name: KINGBAG Europe
Represented by: Ivo Michael Heuberger
Email: info@kingbag.eu
Phone: +49 176 24083861
Business address: Radolfzeller Strasse 95, 78467 Konstanz, Germany
Register court: Amtsgericht Freiburg
Registration number: HRB 735008
VAT ID: DE461238026

Further legal and contact information may also be provided in our Legal Notice / Imprint.

Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms.

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access to any part of the website, or use the website in a way that could damage KINGBAG, our customers, or our service providers.

You are responsible for making sure that any information you provide to us, including your contact, billing, and shipping information, is accurate and complete.

Products and Product Information

We make reasonable efforts to display and describe our products accurately.

However, product colors, dimensions, appearance, or details may appear differently depending on your device, screen settings, or browser.

Product descriptions, prices, availability, and promotions may be updated or changed from time to time. We reserve the right to correct errors, update product information, or discontinue products where necessary.

Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase the selected products.

Your order is accepted when we send you an order confirmation email or otherwise confirm acceptance of your order.

We reserve the right to refuse or cancel an order where permitted by law, including if a product is unavailable, payment cannot be processed, the order information is incorrect, there is an obvious pricing or product information error, or we suspect fraud or misuse of the website.

If we cannot accept or fulfill your order after payment has been made, we will contact you and issue any applicable refund.

Prices and Payment

Prices are shown in euros and include applicable VAT where required, unless otherwise stated.

Shipping costs are added at checkout and shown before you complete your order.

Payment must be completed using one of the payment methods available at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may use third-party payment providers to process payments securely.

Shipping and Delivery

KINGBAG Europe currently ships within the European Union only.

Shipping costs, estimated delivery times, tracking information, delivery delays, incorrect addresses, partial shipments, and related delivery matters are explained in our Shipping Policy.

Delivery times are estimates and may vary depending on the delivery country, carrier, public holidays, weather, high shipping volume, or other circumstances outside of our control.

For consumer orders, the risk of loss or damage passes to you when you, or a person designated by you other than the carrier, receives physical possession of the goods. If you independently choose a carrier that was not offered by us, the risk may pass when the goods are handed over to that carrier, in accordance with applicable law.

Returns, Exchanges, Withdrawal Rights, and Refunds

For information about returns, exchanges, refunds, withdrawal rights, return shipping costs, and product issues or defects, please review our Return & Refund Policy.

Nothing in these Terms limits any statutory consumer rights you may have under applicable law, including your statutory right of withdrawal and your rights in relation to faulty or defective goods.

Legal Guarantee and Product Defects

EU consumers benefit from statutory rights in relation to goods that are defective, damaged, or not as described.

If your KINGBAG arrives with a defect, damage, or functionality issue, please contact us at info@kingbag.eu so we can review the issue and determine the appropriate next steps.

Any commercial warranty, if offered separately, applies in addition to and does not limit your statutory rights.

Accounts and Customer Information

You may be able to create an account or provide customer information when using the website.

You are responsible for keeping your account login details confidential and for ensuring that your account information remains accurate and up to date.

Please contact us as soon as possible if you believe your account or order information has been used without authorization.

Third-Party Services

Our store is powered by Shopify and may use third-party services for hosting, payment processing, analytics, shipping, communication, or other website functions.

These third parties may process information as needed to provide their services. For more information about how personal information is handled, please review our Privacy Policy.

We are not responsible for the content, policies, or practices of third-party websites or services that are not operated by us.

Intellectual Property

All content on this website, including text, images, graphics, logos, product names, videos, designs, and other materials, is owned by or licensed to KINGBAG, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or use any website content for commercial purposes without our prior written permission.

All rights not expressly granted are reserved.

Customer Reviews, Feedback, and Submissions

If you submit reviews, photos, videos, comments, feedback, or other content to us, you confirm that you have the right to share that content and that it does not violate the rights of any third party.

Where permitted by law, you allow us to use, display, reproduce, and share this content for purposes related to our business, including product improvement, customer support, marketing, and website content.

We may remove or refuse content that is unlawful, offensive, misleading, inappropriate, or violates these Terms.

Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions, including information related to product descriptions, pricing, promotions, shipping costs, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by law.

If an order is affected by an error, we will contact you and provide the appropriate next steps.

Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for intent, gross negligence, injury to life, body, or health, product liability, or mandatory consumer rights under applicable law.

To the extent permitted by applicable law, KINGBAG is not liable for indirect, incidental, or consequential damages arising from your use of the website or products purchased through the website.

Your statutory rights remain unaffected.

Privacy

Our collection and use of personal information is explained in our Privacy Policy.

By using this website or placing an order, you acknowledge that your personal information will be processed as described in our Privacy Policy.

Governing Law

These Terms and any contracts concluded through this website are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer residing in another country, this choice of law does not deprive you of the protection of mandatory consumer laws that apply in your country of residence.